We make cancellation self-serve. No phone call required, no "are you sure" gauntlet. Your account stays active until the end of your current billing period so you never lose time you already paid for.
Step-by-step
- Open Dashboard → Billing.
- At the bottom of the Current Plan card, click Cancel subscription.
- Confirm in the dialog by clicking Cancel Subscription. (To back out, click Keep Subscription.)
- You'll see a confirmation showing the exact date your access ends. We also email a receipt.
What happens after you cancel
- Through the end of the billing period: everything keeps working. Your agents still answer calls, your integrations stay connected, your team can still log in.
- At midnight on the cancellation date: your agents stop answering calls, inbound traffic gets a recorded message saying the line is inactive, and your dashboard goes into a read-only state.
- Your data stays: we keep your call history, transcripts, and knowledge base for 90 days after cancellation so you can reactivate without losing anything. After 90 days we permanently delete it per our Privacy Policy.
Reactivating
Changed your mind? No problem.
- Log in any time within the 90-day grace window.
- You'll see a Reactivate banner at the top of the dashboard.
- Click it, pick a plan, confirm your payment method, and you're back, with all of your old agents, numbers, and call history intact.
Porting out your phone number
If you want to keep a phone number you bought through us, start a port-out request at least seven days before your cancellation date. Call support and we'll hand you the account/PIN details your new provider will ask for. You can also reach us at (833) 309-4176 if you want help deciding.