Every call, written up and counted

From one call to something you can act on

Nothing to switch on. It is a byproduct of answering the phone.

What you can do with it

Most owners have a feeling about their phone and no figures behind it. The dashboard replaces the feeling. If a third of your calls land in the hour you are on site, that is an argument for the receptionist answering them. If the same question comes up all week, it belongs in your knowledge base so it is answered the same way every time.

And the numbers come out. Export the period as a spreadsheet, or print the report, so what happened on the phone can go in front of anyone who asks.

The rest of what it does

• AI Call Handling→
• Knowledge Base→
• Smart Scheduling→
• Missed Call Text Back→

Call analytics questions

What does answara record about a call?

The caller, when they rang, how long the call ran, a written summary of what they wanted, the outcome, and the full transcript of what was said. You can read the morning in a minute or read one call word for word.

What can I actually see on the dashboard?

Total calls, average duration, booking rate and total minutes across the period you pick, plus the daily volume trend, the hourly distribution and how calls turned out. It is your phone line as a picture rather than a feeling.

Can I get the numbers out of answara?

Yes. The analytics screen exports the whole period as a CSV, and it prints a report with the same figures in it, so the numbers can go into a spreadsheet or a meeting without being retyped.

How does this help me run the business?

Because it tells you where the calls actually are. If your busiest hour is one nobody is at the desk for, or the same question comes up on every third call, that is something you can change in your hours or your knowledge base today.